Privacy Notice

Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me, in line with current data protection regulations.

This notice sets out what I will do with your personal information from the time of your first use of my website (www.michaeltollercoaching.co.uk) or any initial contact with me, until after our work together has ended.

I, Michael Toller, am registered with the Information Commissioner’s Office as the data controller for Michael Toller Ltd, trading as Michael Toller Coaching, registered at Europe House, Goldstone Villas, Hove, BN3 3RQ. Company Number 10901428.

I am happy to answer any questions you might have about this notice and you can contact me by emailing michaeltollercoaching@gmail.com.

This notice was last updated January 2022.

Why I collect your information

The GDPR states that I must have a lawful basis for processing your personal information. There are different lawful bases depending on the stage at which I am processing your information, as follows:

If you are in contact with me to consider working with me or if you are currently working with me, I will collect and process your personal information where it is necessary satisfy your enquiry in order to establish or fulfil a contract.

UK data protection regulation and the GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately as part of our work together. This type of information is called ‘special category data’. The condition for me processing any special category data is your explicit consent.

How I use your information when you visit my website

I use Squarespace as the content management system for my website. When someone visits my website, Squarespace collects standard internet log information and details of visitor behaviour patterns, including cookies to help the site work more efficiently.

No user-specific data is collected by me when you visit my website and this information is processed in a way that does not identify anyone. I do not make any attempt to find out the identities of anyone visiting my website.

If you fill in a form on my website, that information will be sent to me by email.

How I use your information when you contact me

When you contact me by email, telephone, text message, or via my website with an enquiry about my services I will collect information to help me satisfy your enquiry. This will include your name, email address, telephone number any other information you choose to give me.

Any information I collect is stored electronically on a password protected smartphone, on a password protected laptop, and on password protected third-party exchange servers, including Gmail and iCloud in accordance with UK data protection regulation, the GDPR and ICO requirements.

Whether we agree to work together or not, everything we discuss is strictly confidential. I will never disclose any information about you or what we discuss to any third party unless I am required to do so in line with ethical, contractual or legal obligations, or where I feel there is a risk to your safety or to the safety of others. If I do need to disclose information for these purposes I will always try to do this in discussion with you and with your consent.

If you decide not to proceed I will ensure all your personal information is deleted as soon as reasonably possible and no later than within one month.

Your rights

I try to be as open as I can be in terms of giving people access to their personal information.

You have a right to ask me to correct or delete your personal information, to limit how I use your personal information, to stop processing your personal information or to transfer your personal information to another person. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at https://ico.org.uk/your-data-matters/

To make a request for any personal information I may hold about you, please put the request in writing addressing it to michaeltollercoaching@gmail.com. If you make a request, I will aim to respond within a month of your request.

If you have a complaint about how I handle your personal data please do not hesitate to get in touch with me by emailing me at the address above. I always welcome any suggestions for improving my data protection procedures.

If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.

Consent

By accessing and using my website, or when you contact me by email, telephone, text message, or via my website, you give consent to the collection and use of information about you as set out in this notice.